Terms and Conditions
Kricaf agrees to provide you access to this website and the products offer through it, on the understanding that you have agreed to be bound by the following terms and conditions, so please read these terms and conditions before proceeding on this website.
Eligibility
You must be eighteen years or older and be competent to enter into a contract in order to buy or sell on this website. If you are under eighteen years of age and intend to make any transaction, you should do so through your legal guardian or parent. Kricaf has a right to refuse access or terminate an existing membership if it is brought to our attention that you are under age.
User Account
When you create your account Kricaf will ask for verification of your account information though your email address or your phone number hence, it is preferable to provide a valid email address or phone number. Please note that your email address is treated as your unique identification. You are obliged to create one account only and you are not permitted to transfer or interchange such account to any person. It is your responsibility to maintain the confidentiality of your username and password. You will also be responsible for any activities which occur under your user account. Please ensure that your email address and phone number are always up to date on the website. You agree that if Kricaf suspects that the information you provided is inaccurate, your account will be suspended with immediate effect without giving you prior notice.
Intellectual Property
When you access this website, you agree to obey both local and international laws and to respect the intellectual property rights for others. You agree that you will solely be responsible for your violations of any relevant laws and for any infringement of third-party rights caused by your content which you provide or transmit to Kricaf website.
Listing Terms
It is your responsibility to ensure that any listing you post on the website is legal, accurate and not misleading, moreover you are responsible for any content contained in that listing. Before you list anything on the website, make sure that it is a crop and it complies with all relevant safety and regulatory requirements. You may only list something for sale on the website provided you have the lawful rights to sell and you confirm to Kricaf and any potential buyer that you do have a right to sell that listing. You agree that you will not list legally prohibited items on the website. Kricaf does not guarantee exact listing durations and any list which you post on the website may not be searchable by category or keyword for up to forty eight hours. When we find any content violating these terms, we may immediately remove or delete it without giving you prior notice.
Listing of products is free on Kricaf. Kricaf retains a proportion of each sale which is currently 12%, this amount may vary from time to time, but you will be informed by email if any changes are made. Your products are sold at the price that you place on them, subject to these terms and also the requirements we set on the website from time to time. You therefore allow us to deduct our fees and commissions from sums paid to us by your buyers. If any purchase results in a charge back to our account, you agree that we may deduct the total charged back together with the fees paid to our service provider and bank, from any amount due to you at or after that time. We are not obliged to repay commission to you whenever you or we accept any cancellation on consequently refund money to a customer.
Purchasing Terms
As a buyer please make sure that you read and understand any item listing and any information provided by the seller before committing to purchase that item. Whenever you purchase any product, you do not enter into a legally binding contract with Kricaf but you enter into contract with the seller of that product. Whenever you purchase a product, you are obliged to send full payment to the seller of that product. You will independently agree upon the manner, terms and conditions of delivery, payment and insurance with the seller that you transact with. Kricaf has a right to disallow you to purchase on the website if any fraudulent activity is identified. The seller reserves the right to cancel the contract of sale if the product is out-of-stock, no more available in Kricaf, for lack of payment or if not in accordance with our terms and conditions.
Orders
When you place an order as a buyer, you offer to purchase the ordered product from the relevant seller. Your order is subject to these terms and conditions and, as explained before, the contract of sale is between you and the relevant seller. The contract of sale between the Buyer and the Seller is concluded only once the seller accepts your offer and acknowledges the receipt of the buyer’s order through email. Please note that when you place an order, you confirm the accurracy and veracity of all your details such as, contact information, billing information, payment information and shipping information. Also make sure that you selected the correct products and quantities.
Payments
You can pay for your order using the following methods:
- Credit Cards(Visa, MasterCard, American Express), processed by PayPal.
- Bank-based methods, processed by PayPal.
- Wire Transfer.
Whenever you pay using credit card, our third-party payment processors will carry out their authorization steps on your card. Your order will be processed only after this verification. If Kricaf does not obtain authorization for your payment, your order will be cancelled. If you use bank-based methods or wire transfer, our Bank Account details, SWIFT Code will be provided to you during checkout process after you click on “Submit Order” and will also be included in your order receipt confirmation email. You will only receive an email about the success of your payment when funds have been received in our Bank Account.
Shipping
Product delivery times will vary depending on dispatch and delivery addresses, shipping method chosen by the buyer and product availability. Sellers have 1 to 5 days to process your order provided its during business days (Monday to Friday from 8am to 5pm). Shipping costs are determined by shipping method selected, dimensions and weight of the product. All shipping information including costs will be shown at checkout and before your purchase of the products. Note that the products are delivered to you by the relevant seller.
Returns
As a buyer you have a right to return a product if you received a damaged or defective product or if the product is different from what was purchased or when the delivered package is missing one or more products. Products should be returned unused and in their original packaging. the return packages should be adequately packaged so as to avoid damage of products during transit. The returned products have to be verified and checked quality by the sellers in order to determine the legitimacy of the complaint or return.
Refunds
Refunds are provided for cancellation of orders or return of products, provided they meet our requirements for order cancellation or return policy. Please note that You will be refunded the full amount that you paid for the order or part of the order which you successfully cancelled. Refund amount is paid back directly to the source of payment. When Kricaf begins to process your refund, an initiation confirmation by email will be send to you for your authorization.